Shipping
Orders usually ship between 2-5 days with US Postal Service, UPS Ground shipping, or ABF Freight.
During periods of high volume, such as the holiday season, allow 3-7 days for an order to ship, when using UPS ground Service, or ABF freight.
Important: We ship only to the continental USA. We do NOT ship to Hawaii, Alaska or Internationally.
Return Policy
At TheSwordMerchant.com, we realize that all sales may not be final. If one of our customers makes a purchase and wish to return the product, you have 30 days to do so. We must be notified of the return within the first 30 days of the product leaving our warehouse.
To initiate a return, all customers must e-mail us and get a Return Authorization. Returns will not be accepted without authorization. This is to ensure that the return is processed in the most efficient manner possible. Please make sure to include your order number and return information to ensure proper processing.
When a customer wishes to return product, they must inform us within 30 days. We will then generate the return form to include in the package. If this does not happen, we do not know where the package came from and the customer will not receive credit for the return.
There are some guidelines to follow when deciding to return a product.
- Closeout items are unable to be returned.
- Customized chips of any kind cannot be returned.
- If a product has been used even if it was only one time, it cannot be returned.
- We cannot accept opened DVD’s, Copag or KEM cards. They cannot be resold and will not be refunded.
- If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
- If a product is returned and there is no exchange, a 15% restocking fee will be charged to the merchant. If you are returning a product that is defective or incorrectly shipped for a refund you will be refunded for the cost of the item ONLY. However we will gladly refund returned shipping on a defective or incorrectly shipped item that you are wanting an exchange on.
If a product arrives damaged, TheSwordMerchant.com must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out.
All Freight orders must be inspected BEFORE accepting the shipment. If you sign for a shipment without inspecting it thoroughly and it is damaged, The Sword Merchant is not responsible for replacing the product. Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.
In the rare event that the wrong product is shipped, this will need to be sent back to us. If this is to occur, TheSwordMerchant.com must be notified immediately. The customer will need to pay for the return Ground shipping but will be reimbursed up to the amount originally paid once the product has been received. We recommend returning the product with a carrier that offers a tracking number. We are not responsible for returns that do not arrive to our warehouse. They will only be reimbursed if they are exchanging it for another product. If there is no exchange, then there will be no refund of return shipping.
Please allow up to 2 weeks for returns to be processed. If you feel like a return has taken longer than 2 weeks, please contact your Sales Representative for any questions you may have. TheSwordMerchant.com reserves the right to change this policy at any time.
